STEP 01
Shared Discovery & Alignment
KEY ACTIVITIES
Review existing research & quantitative data
Define specific success metrics & OKRs
Run discovery via surveys, interviews, & co-design
COLLABORATORS
PMs
Engineering Leads
Researchers
About me and my process
I’m Charles, a Senior Product Designer with eight years of experience delivering end-to-end B2B and B2C solutions across banking, fintech, and aviation.
I take a collaborative, research-driven approach—working with Product, Engineering, and Research to understand the problem, align on priorities, and turn ambiguity into clear opportunities. I prototype, test, and iterate with users, while partnering with Engineering to deliver simple, scalable, accessible solutions aligned with design systems and technical foundations.
STEP 02
Navigating Ambiguity
KEY ACTIVITIES
Map user themes, technical & design constraints
Narrow the problem space down to core opportunities
Wireframe low-fidelity ideas & test assumptions
COLLABORATORS
Stakeholders
PMs
Engineers
STEP 03
Iterative Design & Delivery
KEY ACTIVITIES
Draft high-fidelity concepts & build interactive prototypes
Test prototypes directly with user feedback loops
Ensure system scalability & complete WCAG accessibility
COLLABORATORS
Engineering Leads
Platform Owners